2GIG EDGE Panel User Guide

If your 2GIG EDGE panel has been tampered with, you will hear a soft beeping sound. This could just mean your panel wasn’t closed all the way. When you secure the device, it should compress the tamper switch, making the beeping stop. 

You will also hear beeping if there’s a “trouble alert.” A trouble condition can mean several things, including that your sensor has a low battery, the panel backup battery is low, your device can’t pick up sensor signals, and more. In instances such as these, you’ll need to resolve or acknowledge the trouble alert to stop the beeping. 

If there’s an unacknowledged trouble condition, the header bar on your home screen will appear orange, and you’ll see a number. The number will tell you how many outstanding trouble conditions you’re dealing with. 

To acknowledge the issue, tap the numeric icon, select alerts, view the trouble alert description, and press the back button to acknowledge that you read the information. 

If you are successful, the beeping will stop, the orange banner will disappear, and the number will switch to an exclamation point icon until a security technician resolves the problem.

If it takes too long for your security device to be serviced, the beeping will resume, and you’ll need to repeat the process.

To replace the battery in your 2GIG Edge smart security panel, you’ll need to disarm it first. 

Turn off the panel, remove AC power, and disconnect the panel from the mounting plate. Then, disconnect the old battery from the PCB battery connector. 

Place the backup battery in the 2GIG EDGE chassis with the battery label facing upwards and the battery connector wire running in the space between the battery compartment. 

Once the battery is secure, insert the wired battery pin into the PCB battery connector and reconnect the panel to the mounting plate. Once this is done, you can turn the device back on.

To reset your security alarm panel, you’ll either need to request help from your 360 Alarm installer or access the installer toolbox menu yourself. 

When you access the security installer toolbox, you’ll see the restore defaults menu. Once you find that screen, you can select the blue “restore” button in the bottom right corner to return your panel to factory settings. If there’s anything you don’t want to restore to factory settings, toggle the button so your device knows not to change those component settings. 

Before attempting to reset your 2GIG alarm, consult with your 360 Alarm installer to ensure you don’t make a mistake that leaves your DFW home or business open to intruders.

Remote keypads offer a secondary on-location way of gaining entry to your home or business. This option is great if you need authorized users to have easy access to a back door or garage. 

This integration is a wireless touchscreen keypad, so if you’re interested in adding it to your existing smart system, give 360 Alarm a call at our Grand Prairie or Grapevine location to schedule a prompt installation.